Privacy policy

At HJ Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, place an order, contact us or interact with our services.

1. Information We Collect

We may collect information including:

Your name
Billing and delivery address
Email address and telephone number
Order and transaction information
Payment-related information
Account information, where applicable
Website usage information, device information and IP address
Information you provide when contacting us or subscribing to marketing communications

Payment information is processed securely through our payment providers and is not stored directly by HJ Care.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery and provide order updates
Provide customer support
Process returns and refunds
Prevent fraud and protect our website
Improve our products, website and customer experience
Send marketing communications where you have agreed to receive them
Meet our legal, tax and regulatory obligations

We process personal information only where we have an appropriate legal basis, such as fulfilling a contract with you, complying with a legal obligation, obtaining your consent, or pursuing legitimate business interests.

3. Sharing Your Information

We may share necessary information with trusted service providers that help us operate our business, including:

Shopify, which powers our online store
Payment providers
Delivery and courier companies
Email and marketing platforms
Website analytics and technology providers
Professional advisers or authorities where required by law

We only share information where reasonably necessary to provide our services or meet legal obligations.

4. Shopify

Our store is hosted on Shopify. Shopify may process certain personal information when you use our store or place an order. Shopify maintains its own privacy practices regarding the information it processes through its platform.

5. Cookies and Analytics

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage and support marketing activities.

Where consent is required, non-essential cookies will only be used after you have made your choice through our cookie settings.

6. Marketing Communications

If you choose to receive marketing emails or other promotional communications from HJ Care, we may use your contact information for this purpose.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer service and meeting legal, accounting or tax requirements.

Retention periods may vary depending on the type of information involved.

8. Your Privacy Rights

Depending on the circumstances, UK data protection law may give you rights to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict certain processing
Object to certain uses of your information
Request transfer of your information
Withdraw consent where processing is based on consent

To exercise your rights, please contact HJ Care using the details provided on our website.

9. International Data Transfers

Some service providers used by HJ Care may process information outside the United Kingdom. Where this occurs, appropriate safeguards will be used where required by applicable data protection law.